65 Old Solomons Island Road
Annapolis, MD 21401
www.HeavyHammer.com
Retention Specialist
Contact:
Neta Celoaliaj
[email protected]
Phone: 443-603-1099
To apply, please click here
Why Work Here:
- Monday-Friday 9-5 No weekends or major holidays
- Monthly bonuses
- Cash incentives
- Sports team atmosphere/camaraderie
- Professionalism
- Stability/ 20 year company
- Health Benefits
- Advancement opportunities
- Paid weekly
Benefits:
- 401(k) plan, Paid company holidays, paid time off
- Medical/dental/vision
- Competitive Base + Commission
The Position
Job Description
Heavy Hammer, based in Annapolis, MD is a cutting-edge technology company with a focus on social media and connectivity platforms with over 20 years of industry service. The company focus is to improve results-based advertising of every company and user that takes advantage of our technologies. This is accomplished by creating cross platform ad solutions with attention to improving search results, satellite navigation, social networking, lead generation, video and mobile advertising.
As a Retention Specialist you will collaborate with our sales team to provide follow-through of quality and work side by side with the Customer Support team to alleviate past issues on orders and ensure customer satisfaction.
Responsibilities
– Proactively contact customers to enhance product value and overall customer retention.
– Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
– Review and maintain accuracy within the client database system.
– Frequently attend training to improve knowledge and performance level.
– Consistently improve retention efforts and achieve monthly retention rates.
– Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources.
Job Type: Full-time
Work authorization: United States (Preferred)
Requirements:
– 1-2 years of phone experience (preferred)
-Excellent communication skills, both written and verbal
-Strong phone and verbal communication skills along with active listening
-Familiarity with CRM systems and practices
-Customer focus and adaptability to different personality types
-Ability to multi-task, set priorities and manage time effectively
About Heavy Hammer
Heavy Hammer, based in Annapolis, MD, is a cutting-edge technology company with a particular focus on social media and connectivity platforms.
We have been online since 1999 which makes Heavy Hammer the oldest continually operating online company in the state of Maryland. We have grown by an average of 32% annually for the past several years as the internet absorbs our patented technologies. Heavy Hammer specializes in online networking and consulting geared toward connecting businesses with each other and local consumers. Our patented technology has been incorporated into top tier online companies including Google, Microsoft, Facebook, and Airbnb.
Heavy Hammer is proud to have blazed the trail for online tech companies in Maryland, but we have no plans to rest on our laurels. We will continue to innovate by launching new and helpful online solutions that enrich the online experience for both consumers and professionals.
In addition to geotargeting and advertising services, Heavy Hammer also developed one of the most widely used suites of real estate websites and mobile apps. Starting with USHUD.com in 1999, this group of platforms now includes many mobile apps that connect millions of home buyers and real estate professionals across the country.
The company focus is to improve results-based advertising of every company and user that takes advantage of our technologies. This is accomplished by creating cross platform ad solutions with particular attention to improving search results, satellite navigation, social networking, lead generation, video and mobile advertising.
